Process Map Audit Questionnaire

1. Process Overview
   1. What is the name of the process being audited?
   2. What is the objective or purpose of this process?
   3. Which department or team is responsible for this process?
   4. What are the inputs (resources, information, etc.) needed to start this process?
   5. What are the outputs or outcomes of this process?
2. Process Stakeholders
   1. Who are the key stakeholders involved in this process?
   2. What are the roles and responsibilities of each stakeholder in the process?
   3. Are there any external stakeholders (e.g., clients, vendors) involved in this process? If so, how?
3. Process Flow
   1. Are all the steps in the process clearly defined and documented?
   2. Are there any decision points that need to be clarified?
   3. Are the transitions between steps smooth and logical?
   4. Do any steps seem redundant or unnecessary?
   5. Are there any bottlenecks or delays in the current process flow?
4. Tools and Resources
   1. What tools or systems are being used to facilitate this process?
   2. Are these tools effectively integrated into the process?
   3. Are there any gaps in technology or resources that affect process performance?
   4. Are there any manual steps that could be automated?
5. Process Efficiency
   1. What is the average cycle time (start to finish) of the process?
   2. How often does this process require rework or corrections?
   3. Are there any repetitive tasks that could be streamlined?
   4. What key performance indicators (KPIs) are being used to measure process effectiveness?
   5. Are there measurable targets or benchmarks for this process?
6. Compliance and Risks
   1. Does the process comply with internal policies or external regulations?
   2. Are there any risks (legal, financial, operational) associated with this process?
   3. How are these risks being mitigated or managed?
   4. Has there been any history of compliance issues with this process?
7. Communication and Reporting
   1. Are there clear communication channels for process updates or issues?
   2. Is there a system for reporting on the status of the process?
   3. Do stakeholders receive timely updates on the process performance?
   4. Are there any delays or barriers in communication that impact the process?
8. Process Improvement Opportunities
   1. Are there any steps in the process that could be eliminated or combined?
   2. Are there tools or technologies that could be adopted to improve the process?
   3. Is there a need for additional training for staff involved in the process?
   4. Are there external benchmarks or best practices that could be applied to this process?
   5. What quick wins could be implemented to improve process efficiency?
9. Feedback and Evaluation
   1. Have you received feedback from stakeholders about the effectiveness of this process?
   2. How often is this process reviewed for improvement?
   3. Is there a structured mechanism for collecting and evaluating feedback?
   4. What are the most common complaints or challenges raised by stakeholders?
10. Final Thoughts
    1. Is the current process map an accurate reflection of how the process is actually performed?
    2. Are there any undocumented steps or workarounds?
    3. What is the overall satisfaction level with this process (from stakeholders and process owners)?